Voice as a Service or VaaS, is an extended version of the acronym “as a service” (-aaS). Software as a Service is a software licensing and delivery model where software is licensed on a subscription basis and is centrally hosted.
Essentially, VaaS serves as a platform that provides and manages all your communication services with clients and/or suppliers. It controls both inbound and outbound voice calls secured in an offsite data centre. This offsite data centre works similarly to Cloud storage, in which calls from desk phones or softphones connected to the Internet are stored in that external data centre.
The main perk of VaaS is that it can handle thousands of calls a day without cutting out, potentially affecting a relationship with a customer. Once a call reaches a VaaS, whether it be from a regular public call or a third-party phone carrier, it is delivered to the business’s call centre agent over their network connection.
Integrated Communications in One Platform
Ducentis can integrate all your communication tools on a single platform. These services include: Hosting, Internet, Firewall, Carriage, Routing, Switching, and IP Telephone/Video endpoint.
Clear Real-Time Connections
Clear connections and real-time information. With VaaS, we can monitor your voice, video, and data from any location accessible to the public internet. To ensure high quality, we provide carrier-grade Internet access designed to match usage, speed, and price preferences.
State-of-the-Art Phone System at a Lesser Cost
The latest phone functionality without the expensive upfront system costs. Ducentis can offer you attractive monthly rates, suitable for all businesses. Our corporate business plans switch you to a Cloud-based PABX (Private Automatic Branch Exchange), providing you with a state-of-the-art phone system and dramatically reducing your spend on telecommunications.
Seamless Communications Anytime, Anywhere
VaaS can function anywhere, anytime. When working from remote and distributed environments, businesses may opt for traditional lines. However, traditional lines don’t allow you to keep up with the pace of business. Our solution can be delivered seamlessly to all offices across Australia, even in regional and far remote locations.