Computers are everywhere—from your wrist, your pocket, car, and at one point even your glasses. Most of the time, computers make our jobs easier. But what if most of the time could be all of the time?
All companies have those mundane and tedious tasks that need to be completed daily, weekly, or monthly. Previously additional staff have had to be hired and trained, or if existing staff were leveraged – they were often overqualified for these types of tasks. Automation was born out of the need to allow businesses to take out the human element in these types of tasks. Substantially, if not entirely, reducing any human-related errors.
Automation is Everywhere
All companies use some automation in their workplace; this might be something simple as an IVR (digital receptionist) that will route calls based on the caller’s requirements or running Optical Character Recognition (OCR) over documents to automate data input etc. Automation is everywhere, and it is providing thousands and thousands of business hours saved per year for minimal cost and maintenance.
As an example, your accounts system can export a copy of each client invoice for easy access and review, however, this exported file will need human review and intervention for appropriate filing. Depending on the volume of files for sorting, this could take an employee/s substantial time to process.
Doing More With Less
For even a remedial task that takes 5 minutes per day, multiplying that by a factor of weeks (35min per week), months (245min per month) and years (49hrs a year) it can be easily identified that even a small task is taking considerable manhours that could be better spent.
The time taken to automate this kind of task may vary depending on your IT’s skill level. For example, if it took 2 hours to automate a 5-minute task that needed to be run daily, after 24 days the initial time investment is paid off. Any further time is a saving to the company in employee work hours.
As computers do not have sick days (provided they are well maintained), do not make mistakes and work through public holidays, return on investment can be quite short– the longer the automation is in place, the larger the return.
Automation Solutions For You
In recent years, Ducentis has invested considerable time and money into growing its automation fleet with in-house developed software, tools and scripts. This reduces hundreds of hours of work monthly for our internal business and our onboarding process for new clients. Some of these processes include:
- Automated User account and mailbox creation
- Infrastructure as a Service (IaaS) deployments
- Voice as a Service (VaaS) deployments
- Automated archival of user data
- Integrations with several systems that do not offer native Application Programming Interface (API) capabilities
- Operating System and software deployments
On the business and document automation side, Ducentis offers Business Automation (BA) solutions that handle the automation around dedicated Document Management Systems (DMS) and workflow automation. This provides automated solutions around key business areas such as Contracts, HR and Workflow automation.
If you feel your organisation is using software that suffers a disconnect from one another or is stuck using an old legacy system due to the sheer amount of manual work that would be required to migrate it over to a newer system, it is worth having a chat to our BA specialists to see what solutions we would be able to provide you.