First Impressions Last
In today’s age of information, where a quick google search can list your business along with several hundred competitors in an instant, you rarely get more than one chance to make a good impression. Between the moment a potential customer calls your business and a staff member answers the call, the customer will already be forming their opinion of your business.
With this being the case, it is essential to regard your phone system as a member of your customer service team and have it trained (a.k.a. Configured) to comply with your customer service procedures.
This can be as simple as ensuring your current and prospective client’s phone calls are answered in a timely manner by reaching the correct department as quickly as possible.
A New Challenge Rises
In recent times many businesses have found themselves needing a work-from-home solution. For the unprepared businesses, especially those who rely heavily on their office phone system for everyday operation, this has paved the way to a flood of new challenges.
Some businesses have attempted to adapt quickly by forwarding calls to and between staff members’ mobile numbers to maintain some form of business continuity. Though somewhat workable, this approach is often unprofessional, costly, time-consuming and challenging to manage.
Other businesses have had to halt their phone operations altogether, setting their system to prompt callers with a recorded message advising they cannot take calls for the foreseeable future. This is quite devastating as it turns away potential business.
In either case, the need for an adaptable solution is apparent.
Going Mobile – Cloud PABX by Ducentis
At Ducentis we have established a flexible and reliable Cloud PABX platform that allows staff to manage phone calls just as easily while on the road or at home as they would in the office. This is achieved by leveraging our cloud-hosted PABX with remote endpoint connectivity options, including Softphone applications for iPhone, Android, Windows, Mac and Google Chrome, in addition to the office-based Desk phone handsets.
Our Cloud PABX also offers advanced phone system features, including call recording, queueing, messages on hold, voicemail to email, automated call reporting, along audio and video conferencing options.
Author: Arend Zuidema – Pre-Sales and Project Engineer